crm systems

Do you have an ever-expanding client list that is becoming unmanageable? If so, now would be the perfect time to invest in a CRM system, which will allow you to ensure all of your customer data is held in one place.

Use modern technology to ensure your business is managed effectively.

You might of heard of a recent change in the law called GDPR (General Data Protection Regulation if you’re wondering!). This means that your organisation’s data policies and procedures need to adhere to the highest standards of how data is collected, processed and stored.

From the simplest contact forms to high-volume contact centres, all organisations must adhere to these rules. Customer relationship management (CRM) is the combination of practices, strategies and technologies that companies use to manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving customer service relationships and assisting in customer retention and driving sales.

Every business is different so we don’t force a square peg in to a round hole, our solutions are bespoke, built precisely for your business for your workflows.

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What are crm systems?

Firstly, it is important to establish just exactly ‘what are CRM systems and what do they do?’. You may have come across this term but if you are unfamiliar with the concept, keep on reading. CRM is short for Customer Relationship Management system – a great way of managing your business’ relationships with existing and potential customers.

Managing your customers’ data and details in one place can be a nightmare especially if you have to cross-reference different data sheets, which may not always be up-to-date. With one centralised CRM system, you will find that your business runs more smoothly. You will also discover that you will be able to monitor progress and plot goals that drive your business forward.

CRM systems can be used throughout your business from managing your sales right through to HR duties. There is no limit to what our CRM systems developers Bournemouth can do for you and your business!

Our solution

With our team of CRM developers, we will create a bespoke CRM solution that is tailored to your needs. You will find that your business will become more organised and your data is more accurate. The systems allow you to see everything with a click of the button from a customer’s previous history, order status right through to customer issues.

Whether you need a custom-built CRM or you need us to manage the customisation of a pre-built system, our CRM developers will follow the correct procedures to ensure that your new system fits your business model perfectly.

We can integrate our systems with the current software you are using within your business such as your email system, accounting system, website forms and more. Our Bournemouth CRM developers will work hard to incorporate these into the design.

“It is key to build your CRM system around your business processes”

The benefits of crm systems

When people think about CRM systems, they often think that these are purely designed for sales and marketing usage. We like you to think again when it comes to CRM systems as they have so much more to offer businesses.

At edirect, we like to encourage our customers to think outside of the box and realise the many possibilities that these systems can offer their business.

Our expert CRM system developers will work hard to make sure that your new system fits your business model perfectly in order to meet your needs. Get in touch today and let’s begin the discussion.

With our help, you will be able to transform and oversee the following:

  • Contact management
  • Sales management
  • Workflow processes
  • Productivity in the workplace and many more!

Need something out of the ordinary built for your business? Consider our Bespoke application development.

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